GRRR Squad Forum

So i have been having a few problems with my Telkom line of late...

The good news is that i was woken up at 7:30 this morning by a man carrying a big black briefcase, who proceeded to tell me that he had changed a "board" and all my problems would be sorted out... and true to his word, it is now 20:30 and my line has managed to remain stable... too soon to start handing our the cigars, so i will monitor it this weekend and hopefull there are no more issues. Seems like Telkom are focusing on their customer service, which is good.

SloDaz wrote: Seems like Telkom are focusing on their customer service, which is good.

Very true - just head into any telkom store and witness the efficient, friendly, frontline staff they have working for them. I personally take 5 minutes a month to stroll down to the one in town ad pay my phone bill in person as it actually goes a long way to maintaining my tenuous faith in their decision to improve customer relations. I often feel for those frontline staff, as Telkom's technical side must land them with a continuous stream of disgruntled customers whom they encounter face to face on a daily basis. You can almost see the brow-beaten fear in their eyes as they call "Next please!" and watch you approach. It's as if they're trying to gauge whether you've merely come to py your bill, or whether you've just had e-fuckin-nuff of being fucked about by their poor quality technicians and call centres and are about to take it out on them. Subsequently, I take great delight in walking up with a neutral expression or slight scowl and watching their trepidation grow as i approach, only to smile and say, "Hi! I've come to pay my bill! Sorry, it's late as usual..."

The flood of relief that washes over their features ensures that whatever else, they're just happy to have a customer who isn't going to go postal on them just yet.