Skouperd
31-01-2012, 02:12 PM
Hi guys, I’ve build a PC for Stephen about 2 years ago. The specs on the PC was an impressive rig at the time, i7-920, ASUS P6T-Delux, ASUS GTX260. It was a real beast of a machine back in the day and still capable to play anything you throw at it today. If memory serves me correct, the cost of the machine was about R20k (everything included).
Long story short, lighting killed his PC, monitor, keyboard, you name it, all of it fried. His insurance is with Santam, and I’ve been his unofficial “IT-engineer” reviewing the various quotes and just to make sure that he don’t get screwed.
He took the pc to Matrix Warehouse in order to have it assessed. Matrix came back said everything is fried. They quoted him on a real kick ass machine, Sandy Bridge, massive RAM, proper case, SSD, the works, I think the quote came out at about R20k and I “endorsed” the quote as a reasonable (great) replacement. All happy, the quote was submitted to Santam, who then turned around and said in his own words: “It is impossible for a pc to cost so much” and they suggested the pc be re-appraised by some other assessor.
Now, first of all, the assessor said no, it is just the PSU that is dead, then it was just the motherboard that is dead, but everything else is ok. Then eventually the GPU is also dead but the CPU and the hard drives are still fine. So this dodgy character prepares a quote, and Stephen asked me to review it, but the guy is fitting out this rig with the biggest load of kak. Each time Stephen contacts him, this dodgy character argues technical points. Eventually Stephen asked if I could talk to him, fortunately, technical crap doesn’t work that well on all people, and he is now changing his tune a bit.
Most of our PC’s are older generation, at least some components in it at least. I realise that it is impossible for insurance companies to replace the exact same motherboard that I’ve installed in that machine, and if you have a slightly technical person (like anybody in GRRR) then they will quickly say that the replacement parts are crappy components not manufactured to the same standard. This means the insurance company has to go to the next socket, or fork out a lot more to get the same quality older generation boards. The saga still continues, but I am hoping that this dodgy character just gives up, and do the honourable thing and tell Santam that he is unable to match the components and that they should go with the Matrix quote, but let’s see.
This poor guy has been without gaming now for nearly 3 weeks, my question that I have for you all, do you have your PC insured, and if so, by whom. Did you specify your pc or is it under your general house hold contents. I’ve done a quick calculation, for me to replace my gaming rig, I will need about R50k, for me to replace my servers and networking kit, another R50k, while all the other computers in the house (several of them) will add up to approximately R40k as well. I can just imagine the kind of problems I will have if my place burn down, given the problems that Stephen had with Santam and a mere R20k rig.
Now, I appreciate my PC may be a bit more than the average pc, but I will imagine most of the PC’s in GRRR is at least R20k plus, so what kind of insurance do you have on it?
I’ll start, my pc’s are not specified (at least not yet, I think I am changing that) and forms part of my household content. My household content should be sufficient to cover all the household content together with the PC’s / Servers. My insurance is Outsurance and touch wood, never needed to claim against household yet.
Long story short, lighting killed his PC, monitor, keyboard, you name it, all of it fried. His insurance is with Santam, and I’ve been his unofficial “IT-engineer” reviewing the various quotes and just to make sure that he don’t get screwed.
He took the pc to Matrix Warehouse in order to have it assessed. Matrix came back said everything is fried. They quoted him on a real kick ass machine, Sandy Bridge, massive RAM, proper case, SSD, the works, I think the quote came out at about R20k and I “endorsed” the quote as a reasonable (great) replacement. All happy, the quote was submitted to Santam, who then turned around and said in his own words: “It is impossible for a pc to cost so much” and they suggested the pc be re-appraised by some other assessor.
Now, first of all, the assessor said no, it is just the PSU that is dead, then it was just the motherboard that is dead, but everything else is ok. Then eventually the GPU is also dead but the CPU and the hard drives are still fine. So this dodgy character prepares a quote, and Stephen asked me to review it, but the guy is fitting out this rig with the biggest load of kak. Each time Stephen contacts him, this dodgy character argues technical points. Eventually Stephen asked if I could talk to him, fortunately, technical crap doesn’t work that well on all people, and he is now changing his tune a bit.
Most of our PC’s are older generation, at least some components in it at least. I realise that it is impossible for insurance companies to replace the exact same motherboard that I’ve installed in that machine, and if you have a slightly technical person (like anybody in GRRR) then they will quickly say that the replacement parts are crappy components not manufactured to the same standard. This means the insurance company has to go to the next socket, or fork out a lot more to get the same quality older generation boards. The saga still continues, but I am hoping that this dodgy character just gives up, and do the honourable thing and tell Santam that he is unable to match the components and that they should go with the Matrix quote, but let’s see.
This poor guy has been without gaming now for nearly 3 weeks, my question that I have for you all, do you have your PC insured, and if so, by whom. Did you specify your pc or is it under your general house hold contents. I’ve done a quick calculation, for me to replace my gaming rig, I will need about R50k, for me to replace my servers and networking kit, another R50k, while all the other computers in the house (several of them) will add up to approximately R40k as well. I can just imagine the kind of problems I will have if my place burn down, given the problems that Stephen had with Santam and a mere R20k rig.
Now, I appreciate my PC may be a bit more than the average pc, but I will imagine most of the PC’s in GRRR is at least R20k plus, so what kind of insurance do you have on it?
I’ll start, my pc’s are not specified (at least not yet, I think I am changing that) and forms part of my household content. My household content should be sufficient to cover all the household content together with the PC’s / Servers. My insurance is Outsurance and touch wood, never needed to claim against household yet.